Last updated: 29 Jan 2026

Welcome to GlamourGrey ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website https://glamourgrey.lk and the purchase of products from our online clothing store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

2. Products & Descriptions

We make every effort to display product details, colours, sizes, and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product colour or texture. In the event that you find a discrepancy in the product images or descriptions, we may offer a refund. Please refer to our Returns & Refunds Policy for more information.

All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time without notice.

3. Pricing & Payment

All prices are listed in LKR and do not include VAT as of the date this policy was last updated.

We reserve the right to change prices at any time without prior notice. Payment must be received in full before an order is processed and shipped.

4. Orders & Acceptance

Once you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product availability
• Pricing or description errors
• Suspected fraudulent activity

If your order is cancelled after payment has been processed, a full refund will be issued.

5. Shipping & Delivery

Shipping times and costs are outlined on our Shipping Policy page.

Delivery dates are estimates only. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

Risk of loss passes to you upon delivery of the order.

6. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms.

To be eligible for a return, items must be unused, unworn, unwashed, unaltered, and in their original condition with all tags attached.

Customers are responsible for return shipping costs unless the item received is incorrect or faulty.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of GlamourGrey and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without our prior written permission.

8. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to interfere with the website’s security or functionality
• Infringe upon our intellectual property rights

We reserve the right to terminate or restrict access to users who violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, GlamourGrey shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless GlamourGrey, its directors, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms or your order, please contact us at: admin@glamourgrey.lk